Privacy Policy & GDPR Compliance

Privacy Policy

1. Introduction
Welcome to Dash Coffee Lab. We are committed to safeguarding the privacy of our website visitors and service users. This policy outlines how we collect, use, and protect your personal information.

2. Information We Collect
We may collect and process the following data:

- Personal Identification Information: Name, email address, phone number, etc., provided through our contact form.
- Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information
We use the collected data to:

- Respond to your inquiries submitted via our contact form.
- Improve our website's functionality and user experience.

Monitor and analyse usage and activities in connection with our website to ensure its security and prevent fraudulent activities.

4. Third-Party Services
We utilise the following third-party services to enhance our website:

- Google Analytics: To analyse website traffic and user behaviour.
- Microsoft Clarity: To gain insights into user interactions on our site.
- Google Search Console: To monitor our website's presence in Google search results.

These services may collect information about your device and browsing activities. Please refer to their respective privacy policies for more details.

5. Data Security
We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights
Under data protection laws, you have rights including:

- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request correction of any information you believe is inaccurate.
- Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: hello@dashcoffeelab.co.uk.

7. Changes to This Policy
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Cookie Policy

1. What Are Cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

2. How We Use Cookies
We use cookies to:

- Keep you signed in.
- Understand how you use our website.
- Improve your user experience by customising our web pages.

3. Types of Cookies We Use
- Functional Cookies: To recognise you on our website and remember your previously selected preferences.
- Analytical Cookies: To understand how you use our website, such as which pages you visited and the links you clicked on. This information is used to measure and improve the performance of our site.

4. Managing Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

GDPR Compliance Statement

Dash Coffee Lab is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have developed a data protection policy to comply with the General Data Protection Regulation (GDPR).

1. Data Controller
Dash Coffee Lab is the data controller of the personal data you provide to us.

2. Legal Basis for Processing
We process personal data based on the following legal grounds:

- Consent: Where you have provided your consent for us to process your personal data for a specific purpose.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your rights and interests.

3. Data Retention
We retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4. Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA).

5. Data Breaches
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

For any questions or concerns regarding this policy or our data protection practices, please contact us at: hello@dashcoffeelab.co.uk.

About Us

Dash Coffee Lab – Specialised Coffee Training in Leigh-on-Sea, Essex. Just 45 minutes from London, we offer courses, covering everything from perfecting your home brew to mastering the roasting process. In partnership with the Espresso Academy in Florence, Italy; our hands-on training provides the skills and knowledge to take your coffee skills to the next level.

Contact Us

Phone: 07914767933
Email: hello@dashcoffeelab.co.uk

Find Us

36 Leigh Road, Leigh-on-Sea, Essex, SS0 9XG
Dash Coffee Lab is based in the charming coastal town of Leigh-on-Sea. Just a 45-minute direct C2C train ride from London Fenchurch Street, with Chalkwell railway station within walking distance. For more details on train schedules, please visit the National Rail Enquiries website.